Telebanking
You can use services such as money transfer, bank transaction/balance inquiry, loss/theft report, and loan inquiry via a phone call from your home or office without having to visit the bank.
| Target clients | All clients who have SC Bank accounts |
|---|---|
| Service Number | 1577-7744 |
| Service Contents | Money transfer (Remittance) : Transfer to SC Bank or other banks, scheduled transfer within 3 months, cash advance transfer for credit card |
| Inquiry Service | Deposit balance, transaction statement of BC Card, banker's check, exchange rates, loan interest, and etc. |
| Report Lost/Stolen | Report lost/stolen passbook, registered seal, card, etc. |
| Notification Service | Exchange rate, deposit and withdrawal statement, verification for remittance |
| Service User Information | Initialize and change password, terminate service, deregister withdrawal account |
| Transfer Service | Submit an application at a nearby branch to use our Telebanking service and enroll your password for Telebanking via phone call within 3 business days of the application, including the application day. |
Telebanking service may be limited to calls from payphones, caller ID-blocked phones and calls from outside Korea.
Transfer Limit
| Type | Grade1 (OTP: One Time Password) |
Grade2(※) (SMS+Security Card) |
Grade3(※) (Security Card) |
|||
|---|---|---|---|---|---|---|
| Approval limit(☞) | Normal limit | |||||
| Internet Banking (Mobile Banking) |
Individual | Per Case | Up to 1,000 million | Up to 100 million | Up to 50 million | Up to 10 million |
| Per Day | Up to 10,000 million | Up to 500 million | Up to 250 million | Up to 50 million | ||
| Corporation | Per Case | Up to per day limit | Up to 500 million | |||
| Per Day | Up to approval limit | Up to 5,000 million | ||||
| Telebanking | Individual | Per Case | Up to 100 million | up to 50 million | Up to 20 million | Up to 5 million |
| Per Day | Up to 1,000 million | Up to 250 million | Up to 100 million | Up to 5 million | ||
| Corporation | Per Case | Up to 100 million | Up to 100 million | |||
| Per Day | Up to 1,000 million | Up to 500 million | ||||
- Bring your passbook or debit card, seal(signature), and verification of your identity to one of our branches to apply for a security card.
- Account for withdrawal : you can deposit into or withdraw from the account at your convenience.
Other Service
- Anyone can use the service without submitting a separate application.
How to Activate Your Password For Telebanking Upon Initiation
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011577 - 7744
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02Service code (512)
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03Resident registration no. #
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04User number #
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05Telebanking PIN #
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06Re-enter PIN #
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07Input security card code or OPT card code
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08Registration complete
How to Use Transfer Service
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011577 - 7744
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02Service code for transfer to SC bank (211),other banks (212)
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03User number #
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04Telebanking PIN #
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05Withdrawal account no.
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06Passbook PIN
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07Transfer amount #, 1
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08Other service (When transferring to other banks)
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09Receiving account no.
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10Telephone no. #(When transferring to other banks)
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11Security card code or OPT cardcode
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12Other service *
Benefits of Telebanking Service
- You can save your time and transaction fee.
- Telebanking is available outside business hours of the bank.
Confirmation Process for Telebanking Service
Telebanking involves a multi-step cross-checking process to protect assets of our client assets.
- Check User number (given by the bank)
- Check Telebanking password (given by the client)
- Check password for passbook and card
- Designate an account for deposit : If you designate an account for deposit, deposits cannot be made to other accounts.
- Check transfer limit : Money transfer can not exceed the limit set by the customer. The security card and OTP card enhance security in money transfer.
- Please be careful not to expose the Telebanking password. For secure transactions, change the password on a frequently.
Service Hours
- Transfer and loss/theft report: 24 hours(except for system maintenance hours)
Mosaic Bank ARS(1577-7744) Service Code
| Service Type | Service Code | ||
|---|---|---|---|
| Inquiry | Account | Deposit inquiry service | 111 |
| Withdrawal | 112 | ||
| Balance | 114 | ||
| Transfer Result | 116 | ||
| Check | Check issued by SC Bank | 121 | |
| Credit card | Settlement inquiry | 913 | |
| Settlement account no. | 913 | ||
| Cash Advance details | 915 | ||
| Usage on current month details | 917 | ||
| Foreign exchange | F/X rate | 141 | |
| F/X deposit interest rate | 142 | ||
| Money Transfer | Money transfer to SC Bank | 211 | |
| Money transfer to other banks | 212 | ||
| Report Lost/Stolen | Lost passbook report | 311 | |
| Lost debit/cash card report | 312 | ||
| Lost credit card report | 911 | ||
| Telebanking password | Resister telebanking password | 512 | |
| Change telebanking password | 513 | ||
Note : Telebanking service(especially transfer) would be ceased if you do not register TELEBANKING PIN NUMBER in 3 business days after applying at the branch.
